Returns & Refunds
Returns & Refunds
We want you to love every piece you receive. If something isn't quite right, here's our return and refund process.
Return Eligibility
To be eligible for a return, the jewellery must meet the applicable return conditions below.
- The item should be unused and in its original condition.
- The original packaging and jewellery box should be retained.
- Product tags, certificates and accompanying materials should be included where applicable.
- Items showing signs of wear, damage or alteration may not be eligible for return.
Request a Return
Contact our Customer Care team with your order details and the reason for your return request.
Quality Check
Once the item is received, our team may inspect the product to confirm that it meets the applicable return conditions.
Refund Processing
If the return is approved, the applicable refund will be processed according to the original payment method and our policy.
Non-Returnable Items
Certain products may not be eligible for return because of their nature or because they have been specially prepared for you.
- Personalised or customised jewellery.
- Items that have been worn or altered.
- Products damaged after delivery due to misuse or improper care.
- Items returned without the required original packaging or accessories.
Damaged or Incorrect Item
If you receive an item that appears damaged, defective or different from what you ordered, please contact us as soon as possible after delivery.
Photos or other information may be requested so that our team can understand the issue and assist you appropriately.
Refund Information
Once a return is approved and processed, the applicable refund will be initiated according to the payment method and conditions of the order.
The time taken for the refund to appear in your account may depend on your bank, payment provider or card issuer.
Need Assistance?
Our Customer Care team is here to help with questions regarding returns, refunds, exchanges or your order.
