Return & Refund Policy

At Erlea Jewels, we carefully inspect and pack every order before dispatch. Returns or refunds are accepted only in the following cases:

1. Wrong Product Received

If you receive a product that is different from the product you ordered, you must contact us within 48 hours of delivery.

2. Damaged or Defective Product Received

If your product arrives damaged, broken, defective, or in an unacceptable condition, you must contact us within 48 hours of delivery.

Video Proof Required

For any claim related to a wrong, damaged, broken, or defective product, you must provide a clear unboxing video recorded continuously from the opening of the package, along with clear photographs of the product and packaging.

Claims without proper video/photo proof may not be accepted.

Conditions

• The product must be unused and in its original condition.

• Original packaging, tags, invoices, and other included items must be retained.

• The issue must be reported within 48 hours of delivery.

• Erlea Jewels reserves the right to review and verify every claim before approving a return or refund.

• Refunds or replacements will be processed only after the claim is approved.

Non-Returnable Cases

We do not accept returns or refunds for:

• Change of mind

• Wrong size selected by the customer

• Personal preference

• Colour or appearance preference

• Products that have been used, worn, altered, damaged, or mishandled after delivery

• Claims submitted after 48 hours of delivery

• Claims without required proof

Refund / Replacement

Depending on the situation and product availability, an approved claim may be eligible for a replacement or refund.

If a refund is approved, it will be processed to the original payment method, subject to the applicable payment provider's processing time.

Contact Us

For return or refund assistance, please contact us through the contact details provided on our website and mention your order number along with the required photos and unboxing video.